Frequently Asked Questions
Find answers to the most common questions about our services
Your online consultation allows you to discuss your goals, review options, and ask questions directly with your surgeon in a supportive space.
Usually within 4–7 days. Share a few times that suit you, and we’ll match the next available slot.
We offer your first-step consultation with us at no cost. Surgeon consultations, may have a small fee set by each hospital (typically THB 2,000–3,500, or approximately AUD 70–150). We’ll always confirm the exact amount with you before booking anything.
Preparation often includes hysterectomy ≥ 2 months prior, donor‑site hair removal, and two psych letters (one Thai, one local). We’ll coordinate and guide every step.
We’ll send secure instructions for private upload or encrypted email. Your privacy is always respected.
The hospitals require a brief letter confirming readiness and any current treatment details or a WPATH letter. We’ll guide you step‑by‑step — no stress or judgement.
For certain procedures, yes — hair removal is important to prevent internal hair growth after surgery. We’ll let you know exactly which areas need treatment and how to prepare comfortably. We also recommend completing at least 8 sessions of electrolysis before booking your surgery date to ensure the best and safest outcome.
Common options include penile inversion with grafts, sigmoid colon vaginoplasty, and peritoneal approaches. We’ll explain each method’s benefits and recovery time so you can choose what feels right.
Yes — all our surgeons specialise in gender‑affirming surgery and practise within accredited hospitals with multidisciplinary support.
Yes. We’ll listen to your goals, discuss options and techniques, provide lists of surgeons and arrange consultations so you can make an informed, confident decision.
You’ll receive airport transfers, translation help, and optional recovery‑nurse support. Our goal is a calm, supported experience from arrival to return.
Some hospitals use weight or BMI guidelines to ensure your anaesthesia and recovery are as safe as possible. In most cases, a BMI under 25–30 is perfectly acceptable. We’ll check the exact requirement for your surgeon and make sure you feel supported, informed, and cared for every step of the way.
Usually a GP or psychiatry letter, details of your current hormones or medications, photos (if requested), and your passport. We’ll guide you through secure sharing and next steps.
This depends on your procedure: top surgery and FFS typically require 10–14 days; SRS 2–3 weeks; and phalloplasty about 4 weeks. Your surgeon will confirm your personal plan.
We always recommend our client bring a buddy who can stay with them for at least 1 week post-operation, especially for the SRS procedure. Let us know early so we can help arrange suitable accommodation.
Yes — we coordinate from your first step until hospital bookings. You’ll always have a single point of contact for questions. Transfers and hotel arrangements are optional.
Packages usually include surgery fees, hospital stay, meals, nursing, airport transfers, and often hotel accommodation. We'll send a clear, itemised breakdown.
Packages are transparent and depend on the procedure, hospital, room type, and aftercare inclusions. You’ll receive a detailed quote before confirming.
We also collaborate with highly experienced gender-affirming surgeons, as well as plastic and reconstructive surgeons, who are based in Thailand, Spain and Korea. Each surgeon we work with is selected for their proven expertise, consistent surgical outcomes, and respectful, patient-centred approach to gender-affirming care.
Absolutely. We collaborate only with board‑certified, hospital‑credentialed surgeons who have extensive experience in gender‑affirming and aesthetic procedures.
We can connect you with affirming counsellors and community groups who specialise in post‑surgical adjustment and wellbeing in Thailand and Australia.
Many people choose optional supports such as a private nurse (about AUD 200 per night) or a recovery companion. We can also arrange dilator sets, wound‑care kits, etc.
Many hospitals in Thailand ask that you pause hormones for about two weeks before and after surgery for safety reasons. Your surgeon will confirm the timing, and we’ll help you plan around it so you feel comfortable and informed.
If anything unexpected arises, your hospital team and NOWBU coordinator will respond immediately. Every hospital we partner with has 24‑hour on‑site medical cover and your surgeon remains available. We’ll liaise closely to ensure you’re safe, supported, and cared for with empathy and clarity.
Yes. All of our partner surgeons speak English, and hospital staff have English-speaking coordinators to ensure clear communication.
Yes and no. We sharingthe information flights, airport transfers, accommodation, and hospital bookings. You’ll also receive our Travel & Recovery Guide for practical tips.
Absolutely!! Many clients travel with partners, family, or friends. We can arrange accommodation to suit your needs.
It depends on the procedure. Some require only a week, while others, especially gender-affirming surgeries, may need several weeks for safe recovery and follow-up.
Absolutely. We’ll discuss your goals, review your medical history, and recommend the most suitable surgeons and techniques for your body and identity.
Yes. We partner only with surgeons and hospitals who have proven expertise in gender-affirming surgery and who treat every client with dignity, respect, and cultural sensitivity.
We offer a wide range of medical services including consultations, surgeries, and medical tourism packages. Our team of experienced doctors and surgeons are here to help you with your medical needs.
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